results graph

[matze_widi]

So i was trying to import my PT3 DB several times and PT4 was crashing everytime in the middle.
And my results graph isnt the same as in my PT3 DB , the results for the first 2k MTT are almnost completly missing.

Am i the only one having this issue??

[kraada]

This is the first we've heard of it - what sorts of tournaments are you trying to convert?

[matze_widi]

I was just trying to get my whole Pt3 Db into PT4 via the setup assistent.
I did this 4 times and it crashed everytime.

[WhiteRider]

Please reproduce the problem and attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket so that we can see what is going on.

While the conversion is running please make a copy of the "temp import" folder which appears in the same folder (C:\Users\yourname\AppData\Local\PokerTracker 4\). That contains the files exported from your PT3 database and may be needed for further investigation once we have your logs. That folder is deleted at the end of the conversion, so if it crashes it may still be there, but otherwise you'll need to copy it as soon as the conversion reports that all the files have been exported from PT3. (Just control-drag "temp import" to a blank bit of space in the same Windows Explorer window and it will make a copy there.)