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HUD not working on enet

PostPosted: Wed Dec 21, 2011 5:00 pm
by whyme still
Hi,

My HUD is working with pokerstars bu not on enet. Anything I can do to fix this?

Thanks

Re: HUD not working on enet

PostPosted: Thu Dec 22, 2011 9:37 am
by WhiteRider
The HUD is working for me at Enet. Please make sure that your Enet software is installed in English.
Are the hands importing?

Re: HUD not working on enet

PostPosted: Thu Dec 22, 2011 4:58 pm
by whyme still
Yes my hands are importing and my Enet look's to be in english, my chat is in english. I did not have any language option when installing.

Still can't have the HUD on enet.

Re: HUD not working on enet

PostPosted: Fri Dec 23, 2011 7:42 am
by WhiteRider
Please restart PT4 and then play a few hands at a single table.
Attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket, along with the hand history file (you'll need to compress it) and a screenshot of the table window, and post the ticket number here. That should let us see why the HUD isn't working for you.

Re: HUD not working on enet

PostPosted: Sun Feb 05, 2012 5:14 pm
by investnn
Any news on the topic?

Re: HUD not working on enet

PostPosted: Sun Feb 05, 2012 6:24 pm
by WhiteRider
The HUD is working at Enet for me. What type of tables are you playing?
Please follow my directions above so that we can see what is wrong for you.

Re: HUD not working on enet

PostPosted: Mon Feb 06, 2012 7:15 pm
by investnn
Ticket number 118176.

Re: HUD not working on enet

PostPosted: Tue Feb 07, 2012 6:20 am
by WhiteRider
Thanks, we'll get back to you via your ticket.