is pt4 killing my stars ?

[Chillipops]

Hi guys,

I am having running pt4 at all when I have my PokerStars software running, my tables just keep whiting out, I submitted a report to PokerStars and they have indicated one of the possible problems could be caused by other software I am running (PT4 is the only other software running) I have been having this problem now for a number of weeks and have been soldiering on but as my losses have increased I have had to find the answers so I am here asking for help please.

My pc is a :

AMD Phenom 9500 Quad-Core Processor
6gb ram
windows 7 64 bit operating system
250gb hard drive.

is this a good enough system to be running PokerStars and PT4 ?

[WhiteRider]

We have a large number of PokerStars players using PT4 and that is not a general issue.
Please make sure that you have applied all Windows updates, and check that your graphics drivers are up to date too.

Also check that you're using our latest version from the PT4 Download Page (currently v4.10.2).

Your system specs seem good enough (our minimum requirements are here), so I wouldn't expect that to cause any problem.

Does this happen consistently as soon as the Hud appears, or does it happen at some point later during your session?

[Chillipops]

We have a large number of PokerStars players using PT4 and that is not a general issue.
Please make sure that you have applied all Windows updates, and check that your graphics drivers are up to date too.

Also check that you're using our latest version from the PT4 Download Page (currently v4.10.2).

Your system specs seem good enough (our minimum requirements are here), so I wouldn't expect that to cause any problem.

Does this happen consistently as soon as the Hud appears, or does it happen at some point later during your session?

It has been happening more and more over the past 2 weeks, I had gotten the newest update but there was a note saying there was a fult and to go back to an earlier version which I did I was hoping it was that but the problem is increasing and has stopped me from playing with a hud.

[Chillipops]

I do not know how or why but my pc and PokerStars and PT4 are all running excellently, long may it last, I ran some free downloadable software fixes last night and system scanners and ran them lat into the night, they seem to have found and fixed the problem :D well I do have a problem in the I am trying to export my HH as a video but I cant get it to run from the beginning its always in reverse ?

[kraada]

That's very strange. Could you send us a link to a video that runs in reverse via our support system? I haven't heard of that behavior happening before.

[Chillipops]

I have reinstalled windoes and started afresh the fault isnt here as of now, I have saved all my HH and imported those into my PT4 but my results dont show I think I need to import my tournament summeries I am going to try and see if that fixes it. :D