PT4 unable to start

[Puyo]

Hi,

I am a old user of PT4

recently I updated PT4 and when I try to run the program, nothing, even the Pokertracker Logo does not appear, and there are no prompt windows showing up so I am not able to respond anything..

I have checked the task manager to see if the program is actually running, it do show up, but not using any computer resources, and nothing is going to happen even I sit and wait for a couple of minutes

I have tried restarting the computer, and reinstalling the software, but nothing helps.

please kindly advise the steps that I should take.

Puyo

[Flag_Hippo]

After restarting your computer start PokerTracker 4 using the 'PokerTracker 4 (Logging Enabled)' option in your Windows Start menu. After a minute or two open File Explorer in Windows and enter the following in the address bar:

%localappdata%\PokerTracker 4\Logs

In that folder that opens there will be a text file called 'PokerTracker4' or 'PokerTracker4.log'. Please attach that file to a Support Ticket where a technician can review and follow up with you.

[Puyo]

Thanks,

I have just followed the instruction and the forwarded the log file to the support for investigation.

Hope it helps

Puyo