Error Access Violation

[pokertrakker]

When importing hands, I get a message saying Error Access Violation at 0x0A6CF8B9, Program terminated. Then the program crashes. How do I fix this?

[ptrack pat]

What version of Poker Tracker?
From what site are you importing hands from?
What email was used to register the program? I have no record of this one used for the forum.

[pokertrakker]

I am using Version 2.17.00i and I am importing hands from ladbrokes/prima. I used another email address to register my PT but that address has now gone as I left university. I made a few posts in your old forum under this name. I can PM you my old and new email addresses if you want.

[ptrack pat]

Please PM me with your name and the email address you used to purchase PT.

[ptrack pat]

Install this patch
http://www.pokertracker3.com/products/P ... 21701h.exe

and these drivers...
http://www.pokertracker3.com/products/P ... bc_new.exe

If you still get the errors. On the Prima auto-import window, click the Configure Database Files button. On the next window, make a note of the folder location of the GameHistory.dat file that you are pointing PT to read from.

Close PT and the poker site. Go to this folder and rename the GameHistory.dat file to GameHistory_bad.dat. Then open the poker site software and play another hand. They should create a new GameHistory.dat file for you to continue to import from. Open PT and and the Prima auto-import window and you should be able to start importing again.