2 Questions - Please Help

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2 Questions - Please Help

Postby grapejewsbox » Tue Sep 23, 2008 7:39 pm

I had PT v2 and my old laptop died. I need help with a few things.

1. How do I get a new registration code?

2. I can't figure out how to set it up for Absolute Poker again, does anyone know how?
grapejewsbox
 
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Re: 2 Questions - Please Help

Postby ptrack pat » Tue Sep 23, 2008 8:04 pm

1. Reinstall PT2 and send me the new product ID from the Help/About Poker Tracker window using the online support system
http://www.pokertracker.com/support/?cat_id=4

2. Open the Help > Getting Started link and click on the Absolute link there for directions on how to set it up to import these hands.
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Re: 2 Questions - Please Help

Postby grapejewsbox » Tue Sep 23, 2008 8:06 pm

ptrack pat wrote:1. Reinstall PT2 and send me the new product ID from the Help/About Poker Tracker window using the online support system
http://www.pokertracker.com/support/?cat_id=4

2. Open the Help > Getting Started link and click on the Absolute link there for directions on how to set it up to import these hands.


5720-22BA is product ID. thanks for the quick help!
grapejewsbox
 
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Re: 2 Questions - Please Help

Postby ptrack pat » Tue Sep 23, 2008 8:09 pm

I asked you to use the support system, I don't give codes on a public forum. Click the link I gave you.
ptrack pat
 
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Re: 2 Questions - Please Help

Postby grapejewsbox » Tue Sep 23, 2008 9:59 pm

Still waiting on an email back please get back to me asap.

thanks.
grapejewsbox
 
Posts: 13
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Re: 2 Questions - Please Help

Postby ptrack pat » Tue Sep 23, 2008 10:44 pm

Why are you talking about an email? Did you create a ticket, because I don't see anything from this account name. Go to the Support link on the navigation bar on the left side of the main web page - www.pokertracker.com - and click on the "My Tickets" link. What is the ticket number for the support ticket you created??
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Re: 2 Questions - Please Help

Postby ptrack pat » Tue Sep 23, 2008 10:52 pm

Well I guess you just replied to the ticket with your PID, I just sent the code.
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