PokerTracker

My hud has stopped refreshing stats at the table. I also have it set up show it shows my own stats and that is now staying blank like I'm not even playing. The only way I can get HUD to refresh is by closing and opening it over and over again (obv a problem with 12 tables).

I recently deleted a alias from PT and it happened right after this. Could that be part of the problem?

Thanks for the help.
xo*Kisses*xo

Nah, that would not cause the problem.

Enable logging, open your poker client, play 30+ hands on a 'single' table then send me the PAHud.log file via the Support system so that I can review your configurations and troubleshoot the issue. We will get it working again for you. :)

Tutorial: How to Create a Log File

Best regards,

Derek

At one table! That takes like an hour. J/K. Sent ty.

Replied. Easy fix :)

The only thing is not working now is my own personal stats are not refreshing at the table.

Ok, please send me an updated log file and I will get that resolved. Due to your previous problem I was not able to see this in your previous log file.

Best regards,

Derek

I sent this yesterday did you recieve?

xoKisses wrote:I sent this yesterday did you recieve?

We are having issues with our mail server which I have been dealing with all day. On the front page of the site go Support->My Tickets. Open up your ticket and you should have a reply...

Best regards,

Derek

Hi I got the same kind of problem : The only way I can get HUD to refresh is by closing and opening it over and over again
what is the issues ?

brody_boy wrote:Hi I got the same kind of problem : The only way I can get HUD to refresh is by closing and opening it over and over again
what is the issues ?

This can be caused by one of many different issues. I suggest reading through the Tutorial: Troubleshooting Performance Issues which should resolve the issue.

If you are still having problems after doing the above, please send me a log file as requested at the bottom of the tutorial.

Best regards,

Derek