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HUD is making Pokerstars LAG

PostPosted: Tue Jul 02, 2013 12:08 pm
by acesjohn
Hi,

For about the last week now my pokertracker hud has been making pokerstars lag, it's quite tilting as i end up timing out as my time bank ends up getting activated and erodes slowley :/ I know it's the hud because when i stop the hud pokerstars runs smoothly.I've tryed down grading the version of PT to v3.14.4 but nothing has changed.

Re: HUD is making Pokerstars LAG

PostPosted: Tue Jul 02, 2013 1:55 pm
by kraada
What does your cache status say at the lower left hand portion of PT3?

Re: HUD is making Pokerstars LAG

PostPosted: Tue Jul 02, 2013 2:20 pm
by acesjohn
Holdem: 100% Holdem Tourney: 100%

Re: HUD is making Pokerstars LAG

PostPosted: Tue Jul 02, 2013 2:41 pm
by kraada
Please restart PT3 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file in the C:\Program Files (x86)\PokerTracker 3\ folder - the file we need is the text file called PokerTracker that is in that folder.